QUALITY OF SERVICE
- Every case is thoroughly prepared;
- Staff will meet all reasonable deadlines;
- Staff are trained to give a polite, efficient and friendly service;
- Competitive fee rates;
- We hope you have no cause for complaint but if the need arises our internal complaints procedure offers prompt and effective redress.
- We aim to meet the following targets:
- Our switchboard is open between 9.00am and 5.30pm and the aim is to answer all calls .
- Reply emails queries on the same day;
- Respond to all telephone messages within 24 hours;
- It is our policy to operate a quality assurance strategy that will fully meet the requirements of law society and provide a professional service which generates work and income from satisfying, or even delighting the client. We recognise that achieving these standards depends on the wholehearted cooperation, motivation and involvement of all staff members.